Terms and conditions

Welcome to TravAcs! By registering as a User or TravAcser, you agree to the following Terms & Conditions. Please read them carefully, as they govern your engagement with TravAcs.

1. Acceptance of Terms
   • By signing up for TravAcs services as a User or a TravAcser, you confirm that you have read, understood, and agreed to the User Agreement and TravAcser Agreement (Under Profile Section During submitting your profile) applicable to you.
   • These terms, along with the agreements mentioned, form a legally binding contract between you and TravAcs.
   • TravAcs reserves the right to modify these terms at any time. Continued use of the services will imply acceptance of the updated terms.
2. General Guidelines
   • All bookings, payments, and service provisions must go through the official TravAcs platform.
   • Direct contact between Users and TravAcsers outside of TravAcs’ platform is strictly prohibited and will result in penalties, including possible termination from the platform.
   • All Users and TravAcsers must treat each other with respect and professionalism. Any misbehavior, harassment, or misconduct will lead to strict action.
   • Users must ensure accurate information while booking services, including the number of people in a trip. Unreported additional users may lead to trip cancellation.
3. Payments & Service Fees
   • Users must make full payment before the trip begins to confirm their booking.
   • Any additional hours beyond the pre-booked time must be paid within 24 hours after the trip ends.
   • Late payments will incur a ₹25 per hour penalty, and further bookings will not be allowed until dues are cleared.
4. Cancellation & Refunds
   • Users must cancel at least 6 hours in advance for a refund. Late cancellations may attract a cancellation fee.
   • If a User fails to show up without prior notice, no refund will be issued unless under extenuating circumstances.
   • If TravAcs is unable to provide a service, a full refund will be issued.
5. TravAcsers’ Code of Conduct
   • TravAcsers must not directly offer services to Users outside the TravAcs platform. Violating this policy will lead to strict action, including termination.
   • TravAcsers must follow all company protocols and guidelines while assisting Users.
6. Health & Safety
   • Users and TravAcsers must comply with local health and safety guidelines, including any COVID-19 regulations.
   • Users must disclose relevant medical conditions at the time of booking to ensure a safe travel experience.
   • TravAcs is not responsible for any medical emergencies but will assist in locating healthcare services if needed.
7. Privacy & Data Protection
   • TravAcs values privacy and ensures that personal data is handled with confidentiality, as per applicable data protection laws.
   • Personal details will only be shared with necessary parties to fulfill services.
8. Liability & Dispute Resolution
   • TravAcs is not responsible for external service failures such as transportation delays or infrastructure issues beyond its control.
   • Any disputes must first be attempted to be resolved through direct communication with TravAcs. If unresolved, the matter will be referred to mediation or arbitration under Indian jurisdiction.
9. Contact Information

   For queries or concerns, reach out to us:

   📧 Email: support@travacs.in

   🌍 Website: www.travacs.in

By registering, you acknowledge that you have read, understood, and agreed to these Terms & Conditions along with the User Agreement and TravAcser Agreement. [✔] I Agree to the Terms & Conditions